Refund Policy

Refund and Replacement Policy

Thank you for shopping at Car Glow Studio (www.carglowstudio.in). We strive to provide the best quality products and services to our customers. Please read our Refund and Replacement Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

General Order Policy (No Cancellations)

All sales are final. Once an order has been successfully placed on our website, it cannot be canceled, and no refunds will be issued for change of mind or incorrect orders placed by the customer.

Eligibility for Refunds or Replacements

We only offer refunds or replacements under the following strict conditions:

Damaged Product: The product delivered to you is broken, physically damaged, or defective upon arrival.
Incorrect Product: You received a product different from what you originally ordered.

Note: To claim a refund or replacement for a damaged or incorrect item, you must notify us immediately upon receiving the order, along with unboxing video and photographic evidence.

Refund Policy & Deductions

If your claim meets the eligibility criteria mentioned above and you opt for a refund:

A mandatory 3% payment gateway charge will be deducted from your total order amount.
The remaining balance will be refunded to your original method of payment.
Refunds will only be processed after we have received and inspected the returned item.

Replacement Process & Conditions

If you receive a damaged or incorrect product and opt for a replacement instead of a refund, the following procedure applies:

Return of Original Item: You must return the damaged or incorrect item to us.
Condition of Return: The item must be returned in the exact same condition it was received, including all original packaging, tags, accessories, and manuals.
Dispatch of Replacement: The new replacement item will only be dispatched after the original item has successfully reached our facility and passed our quality inspection. We will not send the replacement item while the return is still in transit.

How to Initiate a Request

To request a refund or replacement for an eligible order, please contact our support team with your Order ID and valid proof (photos/videos of the damaged or incorrect item) within 48 hours of delivery.